FAQ

General Information

The showcased pieces include a variety of vintage and secondhand items, carefully and thoughtfully paired by me— for your unique style! Some pieces may show signs of wear, adding to the charm of these beautiful items!

I may not have information on the origin of every pieces material. While I generally advise against showering or exposing them to water, please note that this recommendation may not apply to every piece. Use your judgment accordingly.

I won't offer holds or presales for any items, ensuring a fair shopping experience for everyone.

All items undergo sanitization and polishing before being offered for sale.

When is the next drop?

I'll be posting updates and sneak peeks of all upcoming releases on Instagram (noraspieces) through stories and posts. Follow to stay informed about the latest news and get a preview of the pieces featured in the upcoming drop

Will there be restocks on any of the pieces?

Due to the pieces being second hand, such occurrences will be quit rare!

 

Shipping

Do you ship internationally?

Yes, I offer international shipping.

How long will it take for my package to ship?

The standard processing time is 3-5 days, and in case of a high volume of orders, the processing time may extend beyond that. If that is the case, I'll be sure to notify you.

 

Condition Guide 

I am committed to curating only high-quality selections for my collection. For a clearer understanding of the item's condition you are considering, please consult the scale provided below. Should you require more information about a specific piece, feel free to reach out via email for further assistance.

Excellent: Jewelry in 'Excellent' condition shows minimal to no signs of wear. It appears nearly as pristine as when it was originally made. These pieces are exceptional in quality and could be considered almost new.

Good: 'Good' condition indicates that the jewelry has been worn and loved, displaying light to moderate wear. There may be minor surface scratches or slight wear visible on closer inspection, but the overall integrity and beauty of the piece are well-maintained.

Fair: Jewelry classified as 'Fair' has visible signs of wear consistent with regular use. This category includes pieces with more noticeable scratches or wear to the metal's finish. While these items show their history, they retain their charm and function.

 

Return Policy and Order Concerns 

IMPORTANT: Everything is final sale!

What if my package gets lost?

I'll provide a tracking number for your package- please use it to stay updated on your purchase. After the package has been scanned through USPS's system, I'm not liable. If any issues arise (delivered to wrong address, stolen, etc.) please contact your local USPS to report the issue, as I will add shipping protection on all orders. 

If it's a case of initially providing the wrong address, reach out to me promptly for a refund. Yet, if this problem surfaces after shipment, we'll have to wait for the package to return to my end before processing your refund.

What if my item arrives damaged?

The items will be accompanied by a detailed description and accurate pictures depicting their condition, however we acknowledge that incidents may occur during shipping. While we take meticulous care in inspecting and packing items to avoid damage, we cannot foresee mishaps beyond our control once the package is dispatched. I will add shipping protection on all order, so If you believe the item sustained damage during transit, please contact USPS to initiate a claim